Host - Casino

Casino Host is responsible for developing and maintaining valuable relationships with players through marketing promotions, offers, programs, while delivering exceptional guest service.

Responsibilities:

• Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.


• Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.


• Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assist with special requests.


• Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.


• Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.


• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.


• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.


• Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.


• Achieves departmental sales and growth goals.


• Develops in-house invitation lists for special events and other significant hosting events.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 


• Attends and aids in the coordination of special events.


• Monitors patron activity and profitability of all assigned players.


• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.


• Adheres to all Corporate and local policies, procedures, and operating guidelines.


• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.    

Qualifications:

• Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.


• Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games. 


• One (1) year of hosting experience with adequate customer following preferred.


• Must be able to maintain confidentiality and a high level of professionalism at all times.    

What’s in it for you:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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