Host - Palm Tree Club at Pointe Orlando

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.


• Maintaining an accurate wait when necessary.


• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.


• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.


• Communicate effectively with all guests.


• Communicate problems to management immediately.


• Coordinate seating arrangements to provide fast and courteous service to guests.


• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.


• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.


• Must speak fluent English, other languages preferred.


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.


• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.


• Must be able to read, review and understand seating charts.


• Basic mathematical skills are used frequently.


• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.


• Carrying or lifting items weighing up to 50 pounds.


• Handling objects (including food and utensils), products, speaking over and operating phones.


• Standing, bending, stooping, and kneeling.


• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.