Host - Palo Alto, CA

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!

Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.

What the job entails:

• Facilitating member appointments


• Working closely with technology


• Acting as a liaison between our in clinic team, and our clients


• Ensuring clinic cleanliness


• Staying active, to include moving and lifting packages of varying weight


• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events


• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners


• Identifying local marketing opportunities to drive regional membership growth


• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

• Exceptional verbal and written communication skills


• Passion for customer service


• Strong work ethic with an emphasis on organization


• Adaptability and open-mindedness


• Team player mentality and a friendly disposition


• Ability to anticipate the needs of veterinarians and paraprofessionals


• Willingness to grow and adapt


• Inclination to embrace change and work together to build an optimal solution for all

What you can expect from us:

• Excellent medical, vision, & dental coverage with various options to choose from 


• 401k savings plan with a company match


• Flexible time off & paid parental leave


• Free membership to Modern Animal for your pets and discounts on extra services


• Continuing education allowance


• Uniform allowance


• Access to behavioral and mental health services through Spring Health


• A collaborative team who has your back and will welcome you as part of our pack