Host STEX

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role 

Spiegelworld is looking for a Host to join the team at Diner Ross at the LINQ in Las Vegas The Host is responsible for greeting/checking in guests, and guiding or escorting them to their destination.  This includes escorting guests to their table in the restaurant, theater, bar, elevators/stairs or closest washroom.  The ideal candidate should have solid organizational and people skills to make sure guests have a positive experience from the moment they arrive until they depart.  Ultimately, you will ensure excellent and personalized guest service as you create a welcoming and energetic atmosphere that is sure to get their experience off on the right foot!  The role involves crowd control and maintaining flow for safety. This position reports to the General Manager of Diner Ross. This is a Union, On-Call Position and the potential shifts are 3pm - 11pm or 5pm-1am Wednesday thtu Sunday. The Union Pay rate is $23.10/hour.  

What You’ll Do

• Greet guests in a warm and friendly manner upon arrival


• Handle initial friendly reception to the guests upon arrival and provide a prompt courteous escort to a dining table.


• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace. 


• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.


• Provide exceptional service.


• Answer telephones and take reservations on reservation system via ipad


• Utilize the guest's name when applicable.


• Communicate with the Venue Manager/server on any pertinent information regarding guest or reservation


• Maintain professional grooming and appearance and act as a role model according to established rotation procedure, distribute menus and introduce employees.


•  Answer any guest questions and refer them, if necessary, to appropriate management employees.


• Monitor guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.


• Make every effort to learn guest names and use names.


• Maintain professional rapport with marketing hosts and communicate needs to prioritize services.


•  Demonstrate promptness, efficiency, and courteousness to guests in accordance with Spiegelworld standards.


• Keep abreast of all food & beverage venues and menus


• Using the table management system, manage incoming reservations and venue floor.


• Assist with daily administrative work as per direction of the venue manager.


• Manage the flow of guests, especially during peak hours, to maintain order and prevent congestion


• Operate as a member of a team: help others and request help as needed.


• Assist in the training of new employees as requested.


• Taking part in pre-service duties, closing duties and side work


•  Ensure host stand and venue are cleaned to create a positive first impression for our guests


• Act swiftly and responsibly in case of emergencies, such as assisting with evacuations or providing guidance to guests on safety protocols.


• Use two-way radios to communicate to other hosts and management


• Other duties as assigned by your manager

 All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• At least one year experience as a host/usher in a high volume restaurant or theater. Previous experience working in an energetic, hospitality driven restaurant or nightlife venue is preferred.


• Strong written and verbal communication skills with the ability to effectively communicate in English.


• Excellent customer service skills.


• High School diploma or equivalent.


• Polished appearance and demeanor.


• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.


• A highly motivated and energetic personality with a strong commitment to excellence in hospitality.


• Ability to anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.


•  Ability to multi-task and prioritize guest needs, while maintaining composure in high stress situations


• Ability to work evenings, weekends, and holidays as scheduled/needed.


• Collaborative attitude to work effectively as part of a team, support colleagues and contribute to a positive work environment.


• Must have valid work authorization for the US


• Successful background check clearance prior to hire


• At least 18 years of age.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a high volume professional foodservice/ theater environment.

Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.

Able to stand and walk for up to 8 hours and ability to climb statues between levels in venue

Able to lift or carry up to 50lbs.

Must be able to open doors for guests and climb stairs between multi-level venue. 

What We Offer 

Union provided benefits based on union contract. What’s more, Spiegelworld offers employee discounts on goods and services that will help our employees live a better and healthier life.

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. 

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months.