Hostess

Job Summary

We are seeking a friendly, well-presented, and customer-focused Hostess to be the first point of contact for our guests. The ideal candidate will warmly welcome visitors, manage reservations, coordinate seating arrangements, and ensure every guest enjoys a positive and memorable experience from arrival to departure.

Key Responsibilities

• Greet and welcome guests with professionalism and warmth.


• Escort guests to their assigned tables and provide menus.


• Manage reservations, walk-in guests, and waiting lists efficiently.


• Coordinate seating arrangements to optimize table utilization.


• Communicate effectively with the service team to ensure smooth guest flow.


• Answer phone calls and respond to customer inquiries regarding reservations and restaurant information.


• Maintain the cleanliness and appearance of the reception and waiting area.


• Handle guest concerns politely and escalate issues when necessary.


• Assist in special events, VIP guest arrangements, and promotional activities.


• Maintain accurate records of reservations and guest preferences.


• Ensure high standards of customer service at all times.


• Support the restaurant team with administrative or operational tasks as required.

Qualifications

• Bachelor's degree or equivalent qualification.


• Previous experience in hospitality, customer service, front desk, or a similar role is preferred.


• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

Key Requirements

• Excellent verbal communication and interpersonal skills.


• Pleasant personality with a professional appearance and positive attitude.


• Strong customer service orientation.


• Good organizational and multitasking abilities.


• Ability to remain calm and courteous in a fast-paced environment.


• Basic computer skills and familiarity with reservation systems is an advantage.


• Flexible to work weekends, holidays, and rotating shifts.


• Proficiency in Nepali and English; additional languages are an advantage.

Skills & Competencies

• Customer Relationship Management


• Communication Skills


• Time Management


• Teamwork and Collaboration


• Problem-Solving Ability


• Attention to Detail


• Professional Etiquette


• Adaptability and Flexibility