Hostess/Server Assistant

Job Summary:

The Glens Falls Country Club Hostess/Busser will greet members and guests upon arrival, seat them and assign a server to the table. The hostess/busser will also assist in setting, clearing and cleaning tables.

Job Duties/Responsibilities:

• Managing bookings in person, over the phone, or online
• Providing waiting times to members who are not pre-booked
• Offering personalized service and assistance for large parties of members
• Ensuring cleanliness and hygiene standards are met in the front-of-house area
• Assisting with the opening and closing of the restaurant
• Removing used plates, glasses, cutlery, and napkins from tables after diners finish eating
• Wiping up spills, food stains, and dirt from tables
• Straightening or replacing tablecloths as needed
• Replacing cutlery and glassware for new diners
• Refilling drinking glasses with water
• Bringing out meal orders when waitstaff are busy
• Cleaning the dining area at the close of the day

Required Skills/Abilities: 

• Ability to manage bookings and provide accurate waiting times
• Strong customer service skills, especially for handling large groups
• Knowledge of cleanliness and hygiene standards for front-of-house maintenance
• Basic understanding of restaurant opening and closing procedures
• Familiarity with the food and beverage menu
• Attention to detail in clearing and resetting tables
• Ability to multitask and assist waitstaff during busy periods
• Efficient in handling cleaning tasks to maintain a tidy dining environment

Education and Experience:

• Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages).
• Previous experience as a hostess preferred.
• Must successfully complete restaurant training course.

Physical Requirements: 

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.