Host/Hostess

Description

SUMMARY: 

Shore Lodge Whitetail Club is one of the Northwest’s finest hotels and Exclusive Clubs, located on the sandy shores of Payette Lake in beautiful McCall Idaho. We are proud of our many accolades and seek teammates who understand that we are in the business of creating lifetime memories.  As a member of the Food and Beverage team, this position is responsible for creating an atmosphere that will inspire. This is a unique opportunity to join a truly service driven environment and contribute to our culture. This position is meant for a Host/Hostess who is focused on hospitality and enjoys creating an exceptional dining experience. We look for long term, career minded professionals who appreciate working with other like-minded AAA, 4 star hospitality individuals. Experience in a 4 star dining environment is ideal! 

ABOUT YOU: 

• You love having responsibility for guest satisfaction, creating that first impression and a lasting one.

• You always have a smile and a kind thought and a genuine interest in people.

• You take your responsibility seriously, understanding your role sets the tone for the guest experience.  

• You take pride in influencing the work flow of the restaurant.

WHAT YOU GET TO DO:

Our successful Host/Hostesses take reservations, seat guests and record information according to our standards of service.   

• Greeting and conducting coat check prior to seating, presenting menus, answering general menu and area questions and server introduction

• Taking reservations, returning calls to confirm reservations

• Maintaining proper rotation of sections for seating balance, controlling the flow of the room to maximize service and guest satisfaction 

• Tracking of guest origin, information

• Communicating to servers the guest details and preferences

• Correctly taking Room service information and sharing with departmental personnel

• Locating guests in the lounge and directing them to their assigned table

• Monitoring Bar transfers and ensuring orders are followed through

• Bussing tables as needed depending upon volume 

• Acting as service support to the wait and bus staff

• All other duties as assigned

Requirements

WHAT YOU NEED TO BE SUCCESSFUL: 

• High School diploma or GED, very solid foundation of customer service, 1 year previous experience

• Excellent in person and phone communication skills creating an exceptional first impression and maintaining a graceful floor presence

• Possess strong organizational skills while maintaining excellent attention to detail

• Ability to assess seating needs and match those needs to availability

• Anticipation of guest desires and a keen sense of guest service

• Skilled with diplomacy and tact to respond in challenging situations 

• Present an authentic enthusiasm for the hospitality industry and the culinary world

• Possess a natural and genuine customer service, sales ability

• The ability to read and write the English language

• Ability to diffuse challenges and situations as they arise

• Knowledge of the Hotel and local area