Host/Hostess

Description

Position Summary: The Host is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, greeting and seating guests, and accommodating special requests. The Host must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.  

Duties and Responsibilities:

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately.
• Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period.
• Ensure the host stand is fully stocked with pens/pencils, note pads, reservation book, daily function sheet, and any other necessary items. 
• Review property daily occupancy, group activity, VIPs, and special guests. 
• Organize station seating and prepare station chart.
• Escort guests to the table for seating, present menus, and wish a good meal. 
• Manage list of guests waiting to be seated. 
• Monitor service flow in the restaurant and update table statuses. 
• Accommodate guests’ special requests whenever possible. 
• Answer the restaurant phone, make reservations and cancellations. 
• Participate in pre-shift meetings on each shift.
• Always smile and offer a warm greeting to all.
• Maintain confidentiality of guest, employee, and company information. 
• Maintain professional appearance standards as directed in the Employee Handbook.
• Any other duties assigned.

Requirements

Physical Requirements:

• Must be able to stand, walk, lift, and bend for extended periods of time.
• Must be able to bend and lift up to 40 lbs.
• Role may include job duties or tasks requiring repetitive motions.

Skills/Experience:

• At least two (2) years in a host or front desk role; experience in a membership-based company a plus. 
• Must have extensive knowledge of reservation platform.
• Ability to work a flexible schedule including evenings, weekends and holidays when required.
• Must have valid, non-expired Food Handlers’ card.