Host/Hostess

Company: Ocean Hotels Barbados

Job Summary:

Ensuring customer satisfaction by effectively providing proficient and professional Food & Beverage service to the guests, by meeting and exceeding their expectations. Welcome the guests by greeting them as per the Ocean Hotels and AAA standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Duties and Responsibilities include but are not limited to:

• Always promotes him/herself in keeping with the high standards of appearance and conduct.


• Be knowledgeable of the hotel facts, facilities, and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available within the Ocean Hotels Group.


• Checking reservations / emails  for reservations for the next meal period.


• Notifying the supervisor of any parties of more than six.


• Distribute reservations among all servers equally, informing them of all information necessary. Example,Guests Allergies, Birthdays, anniversaries, bills not to be taken to the table or any other unusual requests.


• See that the reserved signs are placed on the tables if necessary.


• Ensure all menus are entered into the system.


• Inquire with the kitchen what the daily specials or menu changes prior to daily briefings.


• Always answer the phone using the Ocean Hotels and AAA standards politely using a friendly tone and being informative.


• The Ocean Hotels Company telephone must be  followed at all times.


• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.


• Must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.


• All reservations must be taken following the Ocean Hotels and AAA standards.


• Once all of the information is obtained, repeat it to the customer using their name.


• All reservations are to be entered into the reservation system. Never write a reservation on a piece of paper.


• The hostess is a very important part of the Restaurant’s and Bar experience. Always remember you are the first and the last person the customer should see. Therefore, you are their first and last impression.


• If there are any complaints, retrieve a manager or supervisor immediately


• Get feedback from all guests.


• Staying guest focused and nurture an excellent guest experience


• Comply with all food and beverage regulations.


• Perform other duties as assigned by the hotel management.


• To comply with all hotel procedures and protocols related to COVID 19 and infectious diseases.


• In addition to the duties which this job normally entails, you will be required to be completely flexible in the position and must be prepared to undertake other work that may be assigned to you by the company from time to time. Such work can be done outside the area of your normal duties.


• To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.


• To actively participate in an evaluation of your performance by means of an appraisal with your leadership team. In order to correct weaknesses, encourage strengths and work to achieve personal and professional goals.


• To be totally security conscious, being aware of any unregistered guests, lurkers, and your general surroundings. Advising the security team of such

 REQUIREMENTS - KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication skills


• Excellent Customer Service skills


• Ability to work under pressure


• Ability to work in a fast paced environment


• Ability to multitask


• Computer Skills


• A team player 


• Keen eye for attention to details