Host/Hostess

Position: Hostess

Reports To: Shift Leader / Assistant Manager / General Manager

Position Summary: Greets, seats and assists guests to help ensure all guests receive high end service and attention.

Essential Job Functions:

1) Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.

2) Assists in managing guest flow by utilizing the floor chart and following management direction.

3) Assists guests in their basic needs, such as with high chairs, drink refills, etc.

Other Functions:

1) Assists servers in ensuring guest satisfaction by helping to refill drinks, pre-bus and bus tables.

2) Ensures restrooms are clean and maintained throughout day.

3) Ensures all guests are told thank you and goodbye as they exit

4) Participates in all required training programs, marketing programs and new store openings.

5) Resolves all guest concerns/complaints in a prompt and professional manner according to standards and policies.

6) Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader

Minimum Requirements:

•Minimum of 16 years of age.

•Customer service oriented; smiles, friendly and hospitality-oriented personality.

•Ability to communicate with a diverse staff of co-workers and base effectively.

•Availability to work all shifts necessary to operate the restaurant. Hours vary depending upon work efficiencies and other job demands.

•Able to work in a fast paced, full-service restaurant.

•Must be able to lift up to 25#, memorize table numbers and server’s names.

•Must be able to reach, bend, stoop, lift, carry and wipe.

•Reading and writing skills are required.

•Walks and stands during entire shift, cleans an performs side-work functions as assigned by the Manager on duty.