Host/Hostess Don Juan's Cocina

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude. 


2. Calculate and provide accurate wait times, along with keeping guests informed about their table status.


3. Escort guests to their designated tables, present menus, and assist with seating preferences. Accommodate special seating requests when feasible.


4. Maintain the cleanliness and organization of the front-of-house area, including the host station and waiting area.


5. Foster communication between servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.


6. Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.


7. Stay well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests.


8. Address guest complaints or issues professionally or escalate them to the manager when necessary.


9. Monitor and optimize table turnover for smooth and efficient service.


10. Attendance: reports to work as scheduled, on time, and ready to work. Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.


11. Perform all duties in compliance with safety standards, health standards, and internal policies and procedures. 


12. Completes sidework, balances drawer at shift end, and assists bussing tables as needed.


13. Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times.  Keeps the supervisor informed of any concerns.

QUALIFICATION REQUIREMENTS: Demonstrated experience working in the food and beverage industry. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: One (1) or more years of recent and related experience working as a host/hostess, preferably within a hospitality, restaurant or gaming environment.

BENEFITS AND COMPENSATION:

$16.00+ hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.