Hotel Assistant General Manager

Our client is seeking an experienced and dynamic Assistant General Manager to join our leadership team. The AGM will support the General Manager in overseeing all hotel operations, ensuring exceptional guest experiences, operational efficiency, and profitability. This role is ideal for a hospitality leader with a strong background in hotel operations who thrives in a fast-paced, guest-centric environment.

Key Responsibilities:

Operational Leadership

• Oversee daily operations across all departments, ensuring seamless guest service and brand standards compliance.

• Support the GM in setting and achieving operational and financial goals.

• Monitor key performance indicators (KPIs) including ADR, RevPAR, occupancy, and guest satisfaction scores.

• Ensure compliance with all health, safety, and legal requirements.

Guest Experience

• Maintain the highest standards of guest service, anticipating needs and resolving issues promptly.

• Lead by example in delivering personalized, luxury-level hospitality.

• Monitor guest feedback channels and implement service improvements.

Team Management

• Assist in recruiting, training, mentoring, and developing department heads and staff.

• Foster a positive work culture that encourages teamwork, accountability, and service excellence.

• Conduct regular performance reviews and provide coaching as needed.

Financial & Business Acumen

• Assist in budget preparation, forecasting, and cost control initiatives.

• Analyze revenue streams and identify opportunities to maximize profitability.

• Partner with sales and marketing teams to drive occupancy and enhance the hotel’s market position.

Brand & Community Engagement

• Maintain strong relationships with local vendors, partners, and community organizations.

• Represent the hotel at events, trade shows, and community functions when required.

Qualifications:

• Minimum 3–5 years of leadership experience in hotel operations, preferably in a luxury or boutique setting.

• Strong knowledge of front office, housekeeping, F&B, and revenue management practices.

• Proven track record in driving operational excellence and guest satisfaction.

• Financial acumen with experience in budgeting, forecasting, and cost control.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work flexible hours, including weekends and holidays, as business demands.