Hotel Assistant General Manager

Assistant General Manager

We are seeking an ambitious, dependable, self-starting and customer service driven Assistant General Manager to join our team! The candidate must have flexible availability that include working weekends and holidays.

SUMMARY

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. The Assistant General Manager is also acting General Manager in absence of GM.

BENEFITS

• Insurance after 60 days of full time employment.


• Vacation hours after 90 days of employment.


• Sick time hours after 90 days of employment.


• Hotel discounts at Marriott Brand Hotels.

ESSENTIAL JOB FUNCTIONS

Responsibilities

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the all property departments.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Support GM in managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM.


• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse workplace.


• Fill in shifts, as needed


• Performs other duties as assigned by General Manager and needed.

Requirements

• Minimum 1 year experience as AGM, or 2 years in Front Office Manager, or 2 years in Sales Manager position


• Working knowledge of various computer software programs (MS Office, Excel, etc)


• Ability to spot and resolve problems efficiently


• Mastery in delegating multiple tasks


• Communication and leadership skills


• Ability to manage personnel and meet financial targets


• Guest oriented and service minded


• High School Diploma or Equivalent


• Must be available to working Weekdays, Weekends, Holidays, day shifts, night shifts, overnight shifts when required. 


• Excellent communication skills in Reading, Writing, Speaking and Listening in English.

COMPETENCY 

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics


• Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance


• Interpersonal – Maintains confidentiality


• Oral Communication –Responds well to questions; Demonstrates group presentations skills


• Team Work – Contributes to building a positive team spirit


• Written Communication – Writes clearly and informatively; Able to read and interpret written information • Delegation – Delegates work assignments; Provides recognition for results


• Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment


• Organizational Support – Follows policies and procedures including, but not limited to, dress code policies


• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events


• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings on time


• Initiative – Asks for and offers help when needed


• Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas


• Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.


• Planning/Organizing – Prioritizes and plans work activities


• Professionalism, - Treats others with respect and consideration regardless of their status or position


• Quality – Looks for ways to improve and promote quality


• Quantity – Strives to increase productivity


• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

ESSENTIAL PHYSICAL FUNCTIONS:

 Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 35-50 pounds each.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.