Hotel Assistant General Manager - Unlimited Growth Potential

Job Summary:
We are seeking a highly motivated and experienced hotel Assistant General Manager to join our team in Orlando, FL. As an Assistant General Manager, you will assist in overseeing the daily operations of the hotel, ensuring exceptional guest experiences and efficient management of resources. This is a dynamic role that requires strong leadership skills, attention to detail, and a passion for hospitality.

Responsibilities:

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them regularly to ensure accuracy and completeness
• Knowledge of all hotel emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs

Qualifications:

• 2-3 years of hotel experience, preferably in a supervisory role
• Excellent communication and interpersonal skills for effective guest relations
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
• Strong leadership skills with the ability to motivate and inspire a team
• Proficient in computer systems such as property management software, Microsoft Office Suite, etc.
• Degree in hospitality or related field preferred