Hotel Clerk

Responsibilities:

• Sell rooms utilizing excellent customer service skills and yield management


• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner


• Complete all registration forms and computer input


• Retrieve and distribute room keys


• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures


• Communicate with Executive Hosts regarding hotel stays.


• Utilize computer to run necessary reports


• Balance all transactions at the end of shift (audit out)


• Operate manual procedures in the event of computer failure


• Other duties as assigned by management

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.