Hotel Front Desk Agent

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

Join the Sheraton Augusta Hotel as a Hotel Front Desk Agent and be the welcoming face for our guests in Augusta, GA. In this key role, you will provide exceptional customer service, assist with reservations, check-ins, and check-outs, and ensure each guest has a seamless and enjoyable experience during their stay.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional attitude.


• Manage check-in and check-out procedures efficiently and accurately using the hotel’s reservation system.


• Handle guest inquiries, requests, and complaints promptly and effectively.


• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.


• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.


• Process payments and maintain accurate billing records.


• Ensure the front desk area is tidy and organized at all times.

Requirements

• Previous experience in a front desk or customer service role, preferably within the hospitality industry.


• Excellent communication and interpersonal skills.


• Ability to multitask and remain calm under pressure.


• Proficient with computer systems and reservation software.


• Strong attention to detail and organizational skills.


• Availability to work flexible shifts, including weekends and holidays.

Benefits

• Employee discounts on hotel stays and amenities.


• Opportunities for professional growth and development within the Core Hotel properties.


• Friendly and supportive work environment.

Job Duties

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  Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily

  
  


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  Enforce hotel and company credit policies.

  
  


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  Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.

  
  


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  Complete training in MGS DLZ Learning 

  
  


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  May perform duties of a general clerical nature within the hotel.

  
  


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  Attend and is involved in monthly front desk meetings.

  
  


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  Work closely with sales department to implement strategies to maximize room revenue.

  
  


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  May fill-in on front desk.

  
  


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  Other duties as assigned.

  
  

Education

• HS Diploma or equivalent

Experience

• 1 year of previous experience as front desk agent