Hotel Front Desk Agent

Job Title: Front Desk Agent
Property: Comfort Inn & Suites Panama City , FL
Reports To: General Manager

Position Overview

You are the first and last impression of the hotel.

As a Front Desk Agent, you manage the guest experience from arrival to departure. You control the check-in process, resolve issues quickly, and represent the Comfort Inn & Suites brand with professionalism and urgency.

Guests decide how they feel about their stay within minutes. Your attitude, accuracy, and responsiveness determine whether they return.

Key Responsibilities

Greet guests with energy and professionalism
Process check-ins and check-outs accurately and efficiently
Verify reservations, rates, and payment methods
Handle guest requests and resolve concerns promptly
Answer phones and respond to guest inquiries
Coordinate room status with Housekeeping
Balance cash drawer and complete shift reports
Promote loyalty programs and hotel amenities
Follow all brand standards and safety procedures

Performance Expectations

You will be measured on:

Guest satisfaction scores
Check-in efficiency
Accuracy of billing and folios
Upselling performance
Reliability and attendance
Professional appearance and conduct

If there is a line at the desk, you manage it. If a guest has a problem, you own it. If there is an opportunity to create a better experience, you take it.

Qualifications

Customer service experience required (hotel experience preferred)
Strong communication skills
Comfortable using computers and property management systems
Ability to multitask in a fast-paced environment
Professional appearance and demeanor
Flexible availability including nights, weekends, and holidays

Physical Requirements

Ability to stand for extended periods
Light lifting up to 20 pounds

This role is ideal for someone who enjoys interacting with people, solving problems, and working in a structured, fast-paced setting.

If you take pride in delivering strong guest service and being dependable every shift, apply today.