Hotel Front Desk Agent

Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.


• Answer phone calls and respond to guest inquiries.


• Handle guest requests and concerns in a timely and professional manner.


• Provide information about the hotel and its amenities.


• Assist with room reservations and changes.


• Process payments and maintain accurate records.


• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.


• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent


• Previous experience in customer service or hospitality preferred.


• Excellent communication and interpersonal skills


• Ability to work flexible hours, including nights, weekends, and holidays.


• Proficient in Microsoft Office and hotel reservation software


• Ability to multitask and prioritize tasks effectively.


• Strong attention to detail and organizational skills