Hotel Front Desk Associate

Become part of the magic at LEGOLAND® Florida Resort, where we create unforgettable experiences for families from around the world! We’re looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life. 

Candidates should ideally have 6 months to a year of front facing customer service and be comforable working various inside and outside locations with varying temperatures and floor surfaces .

Must be able to work a flexible schedule between 7am-11pm; including evenings, weekends and holidays. 

What you’ll be doing…

• Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.

• Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.

• Accurately process payments, reservations, changes, and cancellations according to hotel policies.

• Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.

• Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.

• Multi-task in a fast-paced environment while keeping operations organized and on track.

• Maintain cash controls, balance your shift, and complete required cash drops.

• Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.

• Protect guest and employee confidentiality and follow all policies and procedures.

• Assist with emergencies by contacting the proper personnel when needed.
  
  Must be able to : 
  

• able to lift/carry update 30lbs or more

• Must be computer illiterate, learn new software, multitask jumping to different hardware/software systems 
  
  

Who we’re looking for…

• High school diploma or GED (or equivalent education/experience) preferred

• 1 year of hotel front office experience preferred (not required)

• Experience with hotel property management systems or similar platforms preferred

• Ability to speak and write English clearly and fluently

• Strong customer service skills with a professional demeanor

• Effective verbal and written communication skills

• Proven conflict resolution abilities

• Leadership skills that support team and business improvement initiatives

• Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.

• Must be able to work a flexible schedule including evenings, weekends and holidays.