Hotel Front Desk Executive

Job Summary:

We are seeking a professional and friendly Front Desk Executive to join our hotel team. The ideal candidate will be responsible for managing front desk operations, assisting guests, and ensuring a smooth and pleasant guest experience.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner
• Manage check-in and check-out procedures efficiently
• Handle reservations, cancellations, and guest inquiries
• Answer phone calls and respond to emails promptly
• Maintain accurate guest records and billing information
• Coordinate with housekeeping and maintenance teams
• Address guest concerns and resolve issues promptly

Qualifications:

• High school diploma or equivalent
• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer knowledge (MS Office, hotel management systems preferred)
• Ability to work flexible shifts, including weekends and holidays

Skills:

• Customer service orientation
• Multitasking and time management
• Attention to detail
• Problem-solving skills

Compensation & Benefits:

• Competitive salary
• Supportive work environment
• Opportunities for growth and advancement