Job Description - Hotel Front Office Manager


Job Title/ Position: Front Office Manager


Location: West Lafayette, Indiana

Hotel: Home2 Suites by Hilton

Pay: $20- $24 per hour (Pay is negotiable based on experience and qualifications)


Employee Perks & Benefits



  • Competitive Pay Rate

  • Comprehensive benefits package

  • 401(k) with employer match

  • Paid time off and holiday pay

  • Insurance plan options

  • Hotel team member discounts

  • Employee recognition and appreciation programs

  • Career growth and advancement opportunities

  • Supportive corporate leadership team

  • The opportunity to make a direct impact on hotel performance


Lead the Welcome. Support the Team. Make Every Stay Count.


Ascent Hospitality is seeking a hands-on, guest-focused Front Office Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette.


You’ll help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.


 

What You’ll Do:



  • Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.

  • Lead, train, schedule, and support front desk team members.

  • Respond to guest feedback and help resolve concerns promptly.

  • Support room revenue, occupancy, labor, and front office performance goals.

  • Maintain Hilton brand standards, accurate records, and a safe, organized front desk.

  •  


What We’re Looking For:



  • Hotel front desk or guest-service experience; supervisory experience preferred.

  • Strong communication, organization, and problem-solving skills.

  • A positive, dependable, guest-first approach.

  • Comfort working with hotel systems and supporting a flexible hotel schedule.

  • Hilton brand experience is a plus.

  •  


Help guests feel at home and help your team do its best work.


 

Ascent Hospitality is an Equal Opportunity Employer.



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