Hotel General Manager

Description

Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.

What You’ll Do

• Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
• Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
• Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
• Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
• Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
• Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events.
• Event Oversight: Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
• Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
• Sustainability Leadership: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission.
• Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.
• Embrace the Gravity Haus core values of: Keep Growing, Bring Others Along, Create Powerful Moments, Be “All-In”, Go the Distance, Make it Better than You Found It

Who You Are

• Proven experience as a General Manager or senior hotel leadership role, with a strong track record in hospitality operations.
• Exceptional organizational, problem-solving, and multitasking skills in a fast-paced environment.
• Strong financial acumen, including budget management, forecasting, and cost control.
• Effective leadership and team-building abilities, with a focus on training, mentoring, and retaining top talent.
• Excellent communication and interpersonal skills, with the ability to inspire confidence and collaboration.
• Knowledge of sales and marketing principles to drive revenue and brand recognition.
• Familiarity with property management systems (PMS) and other relevant hotel management software.
• Passion for outdoor recreation, sustainability, and delivering meaningful guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays, as business demands.
• A professional demeanor, polished presentation, and entrepreneurial mindset.

Preferred Qualifications

•  7+ years of experience in Hospitality Leadership.
• College degree preferred / work experience considered.
• Experience in a fast-paced environment.
• Must be proficient with MS Office/Google equivalent products.
• Experience managing boutique or lifestyle hotels, particularly with a focus on wellness or experiential travel.
• Experience with Food & Beverage operations would be preferred

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, competitive bonus program, seasonal wellness incentive, and a Gravity Haus All In in Membership.

Requirements

Physical Requirements

• Dynamic work environment consisting of prolonged periods of sitting/computer work in addition to periods on your feet, walking the property, stairwells, and perimeters of the property.
• Variable schedule consisting of nights, weekends, holidays as needed.