Hotel General Manager, HSV

About MML Hospitality

At McGuire Moorman Lambert Hospitality , our mission is to create some of the world’s most memorable hospitality experiences—where food, design, service, and storytelling come together seamlessly. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for its refined, character-driven approach to hospitality, rooted in creativity, quality, and a deep sense of place.

About the Property

Originally established in 1861 and thoughtfully restored in 2021, this 75-room boutique hotel is located at the corner of Magazine and Race Streets in the Lower Garden District of New Orleans. More than a place to stay, the property is a fully immersive destination featuring:

• A coastal Italian restaurant
• A French Vietnamese–style café
• Multiple bars, including Paradise Lounge and the members-only Chapel Club
• A pool and courtyard
• ByGeorge retail boutique
• A private event space

Every aspect of the hotel reflects a strong sense of place, layered storytelling, and elevated yet approachable hospitality.

Position Overview

We are seeking an experienced, thoughtful, and highly engaged Hotel General Manager to lead the overall operations of this dynamic, multi-outlet boutique hotel. This role requires a hands-on leader who can balance operational excellence, financial performance, guest experience, and team culture—while honoring the history and creative spirit of a truly unique New Orleans property.

The ideal candidate is both strategic and present: someone who leads with integrity, inspires teams, and understands that exceptional hospitality lives in the details.

Key Responsibilities

• Oversee all hotel operations, including front office, housekeeping, maintenance, food & beverage, nightlife, retail, and events
• Lead, mentor, and develop department leaders and teams, fostering a collaborative and service-driven culture
• Ensure exceptional guest experiences by maintaining service standards and resolving guest concerns with care and creativity
• Manage budgets, forecasts, and financial performance to meet or exceed revenue and profitability goals
• Monitor operating costs while maintaining quality, design integrity, and brand standards
• Partner with ownership and senior leadership on strategic initiatives, programming, and long-term growth
• Ensure compliance with all local, state, and federal regulations, including safety and labor laws
• Build strong relationships with vendors, brand partners, and the surrounding community

Qualifications

• Proven 10+ years of experience as a Hotel General Manager or in a senior leadership role within boutique or lifestyle hospitality
• Strong operational knowledge across rooms, food & beverage, and multi-outlet environments
• Demonstrated financial acumen, including budgeting and forecasting
• Exceptional leadership, communication, and problem-solving skills
• Passion for design-forward, experience-driven hospitality
• Ability to work flexible hours, including nights, weekends, and holidays
• Bachelor’s degree in Hospitality, Business, or a related field preferred (or equivalent experience)
  

Physical Requirements & Work Environment

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Regularly required to talk and hear
• Ability to use hands and fingers to handle or feel objects, tools, or controls
• Frequently required to stand, walk, sit, reach with hands and arms, climb or balance, and occasionally stoop, kneel, crouch, or crawl
• Exposure to varying temperatures, including heat, steam, and cold, particularly in food and beverage environments
• Ability to occasionally lift and/or move up to 50 pounds
• Vision requirements include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Noise level is typically moderate
  

Background Check & Equal Opportunity Employment

If an offer of employment is extended and accepted, the candidate must successfully complete a comprehensive background check, which may include verification of employment history, education credentials, criminal records, and other relevant information.

By applying for this position, applicants acknowledge and consent to the background check process as a condition of employment.

MML Hospitality is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected status. All employment decisions are based on job-related qualifications, merit, and business needs.