Hotel General Manager (Reading)

Purpose of the Role:

Reading Vitality Hotel is looking for an experienced, organized and confident General Manager to join our team with energy and enthusiasm. The General Manager will be responsible for all aspects of the hotel property including but not limited to operations, staffing and overall guest satisfaction (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance). This role will be responsible for maximizing operational efficiency and profitability.

Responsibilities will include maintaining operating costs, budgets and forecasts while overseeing property maintenance and appearance. Will be required to make recommendations on strategic operational and budget decisions. The selected individual strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. 

Responsibilities:

Leading Operations Team 

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity 

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service 

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths 

• Ensures that the team is properly resourced and has capabilities to meet expectations 

• Leads by example demonstrating self-confidence, energy and enthusiasm 

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them 

• Develop and implement operational strategies to enhance guest satisfaction and hotel performance. 

Managing Property Operational Functions 

• Follows property specific second effort and recovery plan 

• Strengthen brand presence and awareness through marketing and networking efforts. 

• Ensure compliance with brand standards, policies, and local regulations. 

• Oversee daily operations of all departments, including Front Office, Housekeeping, F&B, Sales, and Maintenance. 

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters 

• Takes proactive approaches when dealing with employee concerns 

• Extends professionalism and courtesy to employees at all times 

• Communicates/updates all goals and results with employees 

• Meets semiannually with staff on a one-to-one basis 

• Assists/teaches the team scheduling against guest and hours/occupied room goals 

• Is cross-trained to perform hourly job functions as needed 

• Previous experience in new hotel openings a plus 

Managing and Monitoring Activities that Affect the Guest Experience 

• Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement. 

• Provides excellent customer service by being readily available/approachable for all guests. 

• Takes proactive approaches when dealing with guest concerns. 

• Extends professionalism and courtesy to guests at all times. 

• Responds timely to customer service department request. 

• Ensures all team members meet or exceed all hospitality requirements. 

Managing Profitability 

• Assists in performing required annual Quality audit with appropriate leaders 

• Ensures a viable key control program is in place 

• Manage hotel budgets, forecasts, and financial reports to drive profitability and reporting to SVP 

• Control operating expenses while maintaining quality standards. 

• Identify revenue opportunities and implement strategies to increase ADR, occupancy, and RevPAR. 

• Develop relationships with corporate clients, travel agents, and local businesses to increase bookings. 

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement 

• Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs 

• Collaborate with sales and revenue teams to optimize pricing and promotions. 

Conducting Human Resources Activities 

• Interviews and assists in making hiring decisions 

• Receives hiring recommendations from team supervisors 

• Ensures orientations for new team members are thorough and completed in a timely fashion 

• Recommends programs for the motivation and development of staff 

Qualifications, Skills, Abilities and Experience:

• Experience managing and maintaining high quality of guest service experience 

• Experience with managing profitability metrics and reporting 

• Experience leading hotel openings, particularly with convention centers or government partnerships, with expertise in pre-opening critical paths, construction oversight, budget planning, recruitment, training, and market positioning for a seamless launch. 

• Proven ability to develop and execute innovative F&B strategies that enhance guest experience and revenue, while driving large-scale banquet and conference business through optimized space utilization and world-class event execution. 

• Experience working with government officials, tourism boards, and city regulators, with the ability to navigate compliance, permits, and licensing seamlessly while serving as a key hospitality leader in local and regional government initiatives preferred. 

• Able to take a collaborative approach when working with leadership and peer leaders 

• Ability to motivate others 

• Strong leadership experience 

Physical Requirements:

The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.  

Ability to speak and hear. Close and distance vision. Excessive walking. Frequently lifts/carries up to 25lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to: 

• Ability to work day shift with varying schedule from week to week 

• Stand for long periods of time 

• Walk extended distances 

• Lift, push, pull, carry 25lbs. 

• May come in contact with fumes or airborne particles 

• May be exposed to toxic or caustic chemicals 

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management or related combined experience and training equivalent  

• 7-10 years related hotel management experience 

• Extensive pre-opening experience, with a track record of successfully launching full-service hotels. 

• Strong expertise in high-volume banquet operations, catering, and event-driven F&B concepts. 

• Related supervisory leadership experience 

• Basic computer skills 

• Ability to work day shift with ability to work nights as needed 

• Ability to commute/relocate to site location 

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.  

Schedule / Travel Requirements:

• Able to work in person on-site at location 
• Availability for flexible work hours, including nights, weekends, and holidays as needed.