Hotel Guest Service Agent

Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.


• Assist guests with check-in and check-out procedures efficiently and accurately.


• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.


• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.


• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.


• Process payments and handle billing transactions securely and accurately.


• Maintain cleanliness and organization of the front desk area.


• Promote hotel services, amenities, and local attractions for guests.

Requirements

• Minimum of (1) year experience in guest service or hospitality preferred.


• Excellent communication and interpersonal skills.


• Ability to multitask and work in a fast-paced environment.


• Strong problem-solving skills and a positive attitude.


• Proficiency with computers and reservation software is a plus.


• Availability to work mornings, afternoons and evenings, weekends, and holidays.

Benefits

• Competitive hourly wage of $19.00-$19.00 paid bi-weekly.


• Opportunities for career growth and advancement within the company.


• Employee discounts on hotel stays and amenities.


• Supportive and inclusive team environment.


• Medical, Dental and Vision


• Optional supplemental insurances


• 401(k)


• Free employee parking

About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.