Hotel Sylvia will be open before the end of June. This hotel allows guests to disconnect from their daily routine and find a cozy spot to read great literature. This themed hotel will be an escape for employees and guests alike. We seek a friendly and customer service-oriented individual to join our Hotel Guest Service representative team. In this role, you will provide exceptional service to our guests throughout their stay. Your duties will include checking guests in and out, answering phone calls and inquiries, making reservations, addressing any guest concerns or issues promptly and professionally, and making café-style coffees.
Evening shift 2P - 10P available on all days.
Responsibilities:
- Greet and check in guests in a friendly and efficient manner
- Answer phone calls and respond to guest inquiries
- Make and confirm reservations
- Handle guest requests and concerns promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
- Make cafe-style beverages as ordered
- Support other departments as needed
Requirements:
- Previous customer service or hotel experience is preferred
- Excellent communication and interpersonal skills
- Ability to work well in a fast-paced environment
- Strong attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
Salary :
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