Hotel Maintenance Engineer

Position Summary

Home2 Suites Philadelphia Convention Center operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Wurzak Hotel Group is looking for an experienced Hotel Maintenance Engineer to support the Engineering Department at HOME2 Suites Philadelphia Convention Center Hotel. This hotel located at 1200 Arch Street, Philadelphia, PA is a 248-room extended stay hotel.   The Hotel Maintenance Engineer  performs interior and external preventative maintenance along with mechanical, electrical and plumbing repairs in compliance with policies and procedures, brand standards, and federal, state and local regulations.  Responds to engineering service calls.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Perform interior and exterior preventive maintenance and repairs such as mechanical, electrical, and plumbing.  Respond promptly to elevator breakdowns.  Maintain accurate maintenance records.  


• Respond to and resolve engineering service requests in a courteous, efficient, safe manner. 


• Appropriate and proper use of engineering supplies and tools.


• Maintain all engineering and work areas in orderly and clean condition.   


• Prompt reporting to engineering management all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.  


• Document all parts used and parts needed to be purchased. 


• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.


• Consistent professional and positive attitude and actions when communicating with guests and associates.


• Ensure maintenance problems are promptly reported through proper channels.


• Comply with all company policies and procedures.


• Practice safe work habits and comply with sanitary, safety, security and emergency procedures. 


• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.


• Check with manager/supervisor before leaving work area for any reason.


• On time and at work when scheduled, and in proper uniform.


• Attend department meetings as scheduled.


• Respond to guest requests, concerns and problems to ensure guest satisfaction. 


• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.


• Any other tasks/duties as requested by management.

Qualifications

Home2 Suites may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED and training in building maintenance


• Two or more years of experience in building maintenance or related experience


• Experience in the hospitality industry preferred.

Skills and Abilities

• Ability to understand and provide friendly guest service. 


• Ability to understand and comply with proper preventive maintenance and repair policies, procedures and brand standards. 


• Ability to properly use engineering tools and supplies. 


• Ability to complete assignments in a timely manner, identify and investigate issues and resolve basic matters. 


• Ability to follow an appropriate course of action based on policies and procedures. 


• Consistently professional attitude and behavior with effective listening and communication skills. 


• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible, efficient, and simultaneously handling competing and changing priorities.


• Attention to details, good organizational skills, and efficient time management. 


• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job, and it is performed inside and outside with equipment, machines and/or operating a motor vehicle.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment.  The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 pounds.  While performing job duties, the associate is required to listen, speak and write.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

Our Perks

• Competitive Salary


• Paid Time Off


• Medical, Dental, Vision health insurance


• Robust supplemental insurance for Life, AD&D, Pets, legal and more


• Wellness programs for mental, physical, and financial wellness


• Hotel and travel discounts


• Generous retirement/401k benefits


• Education and professional development

Who we are:

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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