Hotel Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily hotel operations, including Front Desk, Reservations, Transportation, and Bell Services.


• Lead, develop, and motivate hotel staff. Responsible for hiring, training, scheduling, performance management, and professional development.


• Ensure all employees deliver consistent, world-class guest service and maintain a polished, professional demeanor at all times.


• Collaborate closely with Player Services and other departments to coordinate guest needs and ensure a seamless experience across the property.


• Personally engage with guests to provide assistance, recommendations, and personalized service that reflects the Chamonix standard.


• Review and approve schedules, timecards, and departmental staffing to maintain optimal coverage.


• Lead and participate in management meetings to set goals, resolve issues, and communicate expectations clearly.


• Ensure employees are informed of company and department policies, and reinforce adherence to service and operational standards.


• Act as a hands-on support leader, stepping in to assist in any department as needed to ensure smooth operations.


• Maintain compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and all internal policies and procedures.


• Promote a clean, organized, and safe work environment throughout hotel operations.


• Demonstrate consistent and reliable attendance to support team performance and guest satisfaction.


• Perform additional duties and special projects as assigned.

QUALIFICATIONS

• Strong customer service and leadership skills with the ability to inspire high-performing teams.


• Excellent communication, organization, and problem-solving abilities.


• Proven track record of success in fast-paced hospitality environments.


• Ability to multitask effectively and remain calm under pressure.


• Flexibility to work weekends, holidays, and variable shifts, including overnights if required.


• Professional, guest-focused demeanor with a commitment to excellence.


• Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience accepted.


• Three (3)+ years of hotel or front desk management experience required.


• One (1)+ year of supervisory or leadership experience required.


• Must hold or be able to obtain a valid State of Colorado Gaming License.

BENEFITS AND COMPENSATION:

$80,000 +  based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.