Hotel Operations Specialist, Palm Springs

AvantStay is a leading tech-enabled short-term rental company focused on delivering unforgettable experiences. We are experiencing rapid growth in the short-term rental industry and are seeking a detail-oriented Hotel Operations Specialist to join our dynamic team. This position plays a key role in ensuring that our properties maintain the highest standards of cleanliness and overall guest satisfaction.

Reports To: Local Area Manager (with Vendor Ops partnership)

10:30pm - 7:00pm (Rotating Weekly Schedule based on Activity Levels)
Schedule: Rotating based on activity 10:30am - 7:00pm
Location: Palm Springs Hotels (The Monkey Tree, The Marley, El Cid, Blackhaus and The Wesley)

Role Summary

Oversee day-to-day housekeeping operations (vendor scheduling/quality, supplies) and keep guest-ready public spaces by coordinating cleans, inspecting quality, supporting guest requests, and stepping in on tasks when needed. This role will support both housekeeping operations with Vendors and when necessary, hands-on common area cleaning.

Responsibilities

Scheduling Vendors & Coordination

• Work with the Housekeeping Operations Team to schedule and dispatch vendors in proprietary software; track completion and resolve exceptions
• Provide feedback/coaching to vendors; ensure supply and consumable availability
• Support escalated guest concerns; collaborate with local/HQ partners
• Create Maintenance Tickets as needed based on in unit inspections

Public Area Cleaning & Housekeeping Support

• Rotational public area/common area cleaning within the Hotels, as needed
• Deliver linens/amenities to rooms or storage; stage supplies; support event setup/breakdown; maintain par levels for guest requests
• Perform housekeeping or light maintenance tasks as needed; conduct daily property walkthroughs and assign ad-hoc tasks

Guest Interaction & Hosting

• Greet and assist guests in public areas; monitor team comms and support in-stay requests
• Monitor Guest Communications Platforms as needed to support local team operations

Housekeeping Operations

• Conduct unit inspections and vacant-room walkthroughs and audit quality checklists
• Report maintenance items and guest damages; ensure spaces remain in good condition

• Coordinate monthly on property inventory, inclusive of linen and consumable items stored on site

• Partner cross-functionally to improve processes; perform other projects/duties as assigned

• 2+ years of experience in housekeeping or supervisory roles within the hotel or short-term rental industry.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent attention to detail and organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Good problem-solving skills and proactive in achieving results.
• Familiarity with housekeeping management software is a plus.
• Strong communication and interpersonal skills to effectively address staff and guest needs.

• The role has an hourly rate of $22-25, dependent on your skills and experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Generous paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!