Hotel Receptionist – Abilene, TX

The Hotel Receptionist is responsible for providing excellent guest service and ensuring smooth front desk operations. This role handles guest check-ins and check-outs, reservations, inquiries, and payment transactions while creating a welcoming and professional atmosphere.

Responsibilities

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  Welcome guests and provide friendly, professional customer service.

  
  


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  Process guest check-ins and check-outs efficiently.

  
  


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  Manage reservations, room assignments, and guest requests.

  
  


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  Respond to inquiries and assist with concerns or complaints.

  
  


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  Communicate clearly with guests and coordinate with other hotel departments.

  
  


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  Handle payments, financial transactions, and front desk records accurately.

  
  


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  Maintain organized front desk operations and ensure guest information is properly documented.

  
  


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  Use hotel management software and office applications to complete daily tasks.

  
  


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  Resolve routine issues promptly and escalate complex concerns when necessary.

  
  

Qualifications

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  High school diploma or equivalent.

  
  


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  Previous experience in a hotel or related field preferred.

  
  


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  Familiarity with hotel management software and Microsoft Office applications.

  
  


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  Strong customer service and communication skills.

  
  


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  Ability to multitask, stay organized, and handle guest concerns professionally.

  
  


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  Reliable and flexible to work the required afternoon shift, including weekdays and weekends.

  
  

Compensation & Benefits

Full-time employees may qualify for the following benefits after an initial waiting period:

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  Daily Pay option, subject to applicable terms

  
  


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  Medical, dental, and vision coverage

  
  


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  Short-term and long-term disability insurance

  
  


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  Term life and AD&D insurance

  
  


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  Paid time off

  
  


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  Employee Assistance Program

  
  


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  401(k) retirement plan