Hotel / Sales / Catering Admin

Provides administrative support to facilitate the achievement of established market segment and departmental room night and revenue goals.  Follows established procedures and systems to maximize the performance of the department.

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Coordinate distribution of all incoming leads and inquiries from multiple sources.
- Create client proposals and Letters of Agreement. Create, maintain and track accounts, bookings, activity and reports in Daylight Sales Operating system.
- Maintain relationship with hotel’s corporate and wholesale accounts.
- Handle all arrangements for managers for sales trips, trade shows, client events, site inspections, in house and offsite meetings and appointments, and fam trips, to include making travel arrangements, registration and payment for event participation, ordering trip related gifts, supplies, and décor, and shipping of all booth materials.
- Responsible for all incoming and outgoing communication, to include phones, emails and faxes, and distribution to correct recipient/department in an organized and timely manner following established procedures.
- Maintain and update filing systems to include Sales Drive, Outlook, Excel, Daylight, and hard files.
- Work closely on a daily basis with numerous property departments to assist clients and complete tasks as assigned.
- Responsible for arranging and communicating room reservations and other arrangements as necessary for VIP clients.
- Responsible for processing of dedicated mailings, to include research of targeted clients, creation of database, coordination of mailing, follow-up, and feedback.
- Responsible for handling questions and concerns brought to the department and timely follow through to resolution or reference to the appropriate manager or department.
- Show consistent attention to developing and maintaining good client, team member and vendor relationships.
- Perform tasks necessary to operation of the department, including but not limited to answering telephones, ordering office supplies, filing, maintenance of office machines, and taking messages.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Promote positive solution-oriented communication with clients and fellow team members.
- Maintain a professional working environment and demeanor that reflects positively on the company at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
 
High School diploma or equivalent with a minimum of two (2) years administrative experience, preferably in the hospitality industry or an equivalent combination of education and experience.  Hotel sales experience preferred. College degree preferred.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming regulations.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.
- Prior experience opening new properties/outlets preferred.
- Must be at least twenty-one (21) years of age.
 
KNOWLEDGE OF:
- Advanced computer skills including Microsoft Office – Word, Excel and Outlook required; PowerPoint and Visio strongly preferred.
- College degree or equivalent time in the hospitality industry experience required.
- Ideal background is an individual who has worked within the hospitality industry.
- Excellent communication skills.
- Attention to detail, strong organizational skills, excellent work ethic.
- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
- Must operate well in a team environment as well as perform job duties with little supervision.
 
ABILITY TO:
- Be flexible to work varying shifts and time schedules as needed.
- Have a positive team player attitude, be energetic and driven.
- Interact with team members and vendors in a professional manner.
- Promote teamwork and a constructive work environment.
- Solve problems and interpret a variety of instructions in written, oral, diagram or schedule form.