Hotline Counselor Volunteer

Since 1971, Centre Helps has been a vital support system in Centre County, providing uninterrupted 24/7 hotline services. Originally focused on alcohol and drug intervention, our scope has expanded to include emotional support, crisis intervention, and basic needs assistance, along with information and referrals to community resources. We also handle suicide and crisis calls as part of the 988 Suicide & Crisis Lifeline. We are committed to delivering unbiased, non-judgmental support, and empowering individuals by validating their feelings and enhancing their interpersonal skills.

As a Hotline Volunteer Counselor, you will serve as the first point of contact for individuals in crisis, including those reaching out via the 988 Suicide & Crisis Lifeline, providing immediate support and resources.

Responsibilities:

• Answer calls and respond to messages from individuals seeking help with emotional, crisis, and substance use issues.
  


• Provide empathetic, non-judgmental support and accurate information to callers.
  


• Follow protocols for various types of calls, including suicide prevention.
  


• Document calls according to our guidelines to ensure continuity of care and appropriate follow-up.
  


• Participate in ongoing training and development sessions.
  


• Assist with policy development and day-to-day administration as needed.
  


• Commit to scheduled shifts, which include overnight and weekend hours.

Training Program:

• Comprehensive training is provided and required for all volunteers.


• Training sessions are conducted over 7 weeks, two evenings per week from 6:00 PM to 10:00 PM, with the exact days based on availability. Training also includes a weekend session.


• Training is held three times a year during the fall, spring, and summer semesters.

Benefits:

• Gain valuable experience and training in crisis/suicide intervention.


• Be part of a supportive community dedicated to improving lives.


• Develop key skills in communication, problem-solving, and crisis management.
  


• Potential to earn letters of recommendation for graduate school or other professional opportunities

At Centre Helps our core values are empathy, empowerment, respect, commitment, and community. We strive to embody these values in all interactions. 

Please complete the following application to the best of your ability. We ask that you attach a resume and transcript in addition to the questionnaire. You may be asked to provide two professional references.

After you complete the application you will receive a confirmation email from our program manager along with information regarding the next steps. If you have any questions in the meantime please get in touch with the program manager at [email protected]

Thank you for your interest in Centre Helps!