Housekeeper

Hotel housekeepers perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests.

The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels:

• Answer immediately to request from guests, as well as from other departments


• Load cart with supplies such as linens and move it to the required area


• Enter guest rooms by adhering to proper procedures and ensure they are vacant


• Replace used amenities in guest rooms


• Provide clean linens and terry for dirty ones


• Fold terry, make beds, and ensure bathrooms are clean


• Take away, room service items, dirty linen, and trash


• Perform check on all room appliances to ensure they are in good working condition


• Adjust furniture, desk items, and appliances when necessary


• Dust furnishings and walls and remove marks from them


• Carry out floor care duties in hallway and guest rooms, and vacuum carpets


• Adhere to all safety, security, and company procedures and policies


• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor


• Successfully complete training and certification programs in safety


• Ensure flammable materials are properly stored


• Keep uniform clean and make sure to appear professional always


• Keep proprietary information confidential


• Ensure company standards are followed in welcoming and acknowledging all guests


• Expect service needs of guests and provide them even before called upon to do so


• Provide assistance to guests with disabilities


• Genuinely appreciate and thank guests for their visit


• Apply professional language in communicating with guests and other people


• Provide support to team to achieve common goals


• Maintain quality standards and expectations


• Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.