Housekeeper

POSITION SUMMARY

This role is responsible for maintaining cleanliness, order, and sanitation. The primary duties include cleaning and organizing rooms, replenishing supplies, and ensuring a tidy and welcoming environment. Housekeepers must adhere to safety and hygiene standards while delivering exceptional attention to detail.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Cleans guestrooms, lobbies, lounges, restrooms, corridors, elevators, and stairways.


• Sort, count, fold, mark, and/or carry linens.


• Cleans hotel according to franchise standards and within required timeframes to include but not limited to stripping and making beds; dusting furniture; washing walls, ceiling, and woodwork; vacuuming, scrubbing, waxing, and polishing floor; washing windows, door panels, and sills; emptying wastebaskets; cleaning and vacuuming rugs, carpets, upholstered furniture, and draperies; and cleaning bathroom sink, toilet and tubs/showers stalls.


• Replenishes supplies such as bathroom amenities, coffee/tea service items, cups/lids and writing supplies.


• Moves furniture, hangs drapes, and rolls carpets to ensure compliance with brand requirements.


• Transports trash and waste to disposal area.


• Transports dirty linens to laundry room or place down laundry chute.


• Replaces light bulbs, batteries, and completes maintenance tickets as needed to ensure guest room is fully functional and in working condition for guests' arrival.


• Stocks, organizes, and maintains housekeeping carts and equipment.


• Greet guests in warm, friendly manner and always with a smile.


• Ensures key control and security policies to maintain the guests' privacy and security of personal belongings when working in guestrooms.


• Use all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.


• Communicate with maintenance department regarding room needs.

• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Strong attention to detail and organizational skills.


• Ability to operate cleaning equipment.


• Ability to use cleaning chemicals safely.


• Knowledge of cleaning techniques and proper sanitation practices.


• Time management skills to complete tasks efficiently and on schedule.


• Ability to follow instructions and adhere to safety protocols.


• Must be able to handle a crisis in a calm, effective manner including upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

No specific knowledge, education or training required to accomplish the essential functions of this job.

COMPANY VALUES

• GRATEFUL. For all we have, for all we can do to be of service to others.

• HELPFUL. To our Family and Community, Teammates and Guests.

• KIND. To all, in everything we do.