Housekeeper

Job Title: Housekeeper
Reports To: Community Manager
Department: Operations: On-Site
Employment Status: Full-Time, Non-Exempt
Last Updated: June 1, 2026

Why It Matters

   The Housekeeper plays a critical role in maintaining the appearance, cleanliness, and overall presentation of each MMG community. A clean community creates positive first impressions, enhances resident satisfaction and retention, supports leasing efforts, and protects the value of the owner's investment.

Job Summary

   The Housekeeper is responsible for maintaining the cleanliness and sanitation of all interior and exterior common areas, leasing offices, amenity spaces, vacant apartment homes, and other assigned areas. The position ensures the community consistently meets MMG's standards for cleanliness, safety, and curb appeal while providing exceptional service to residents and guests.

Core Values Alignment

This role supports MMG's mission of ensuring team members feel valued, heard, invested in, and appreciated.

• Taking pride in the appearance of the community
• Providing exceptional service to residents and guests
• Working safely, efficiently, and professionally
• Supporting teammates and community operations
• Maintaining accountability and attention to detail

Key Responsibilities

1. Community Cleaning & Appearance

• Clean all interior and exterior common areas including hallways, breezeways, stairwells, entryways, sidewalks, elevators, mailrooms, and lobbies.
• Sweep, mop, vacuum, dust, sanitize, and remove cobwebs and debris.
• Empty trash receptacles and replace liners throughout the community.
• Maintain clean windows, doors, handrails, and high-touch surfaces.

2. Office & Amenity Areas

• Clean and sanitize the leasing office, conference rooms, break areas, and restrooms.
• Maintain fitness centers, clubhouses, business centers, package rooms, grills, grill areas, outdoor kitchens, pool furniture, and other amenities.
• Restock restroom and cleaning supplies as needed.

3. Vacant Apartment Homes

• Perform detailed move-in/move-out cleaning of vacant apartment homes.
• Clean kitchens, bathrooms, appliances, cabinets, countertops, windows, flooring, and fixtures.
• Ensure apartments meet MMG move-in standards.

4. Exterior Presentation

• Maintain clean entryways, breezeways, patios, and outdoor gathering spaces.
• Clean outdoor furniture and report damage or hazards.
• Support seasonal cleaning and special projects.

5. Safety & Inventory

• Safely operate cleaning equipment and follow OSHA/SDS requirements.
• Maintain inventory of cleaning supplies and notify management when replenishment is needed.
• Report maintenance concerns, safety hazards, and vandalism immediately.

6. Resident Service & Team Support

• Provide courteous service to residents and visitors.
• Assist with community inspections, events, and additional duties assigned by management.

Qualifications

Required

• High school diploma or equivalent preferred.
• Previous housekeeping, janitorial, hospitality, or multifamily cleaning experience preferred.
• Ability to work independently and as part of a team.

Preferred

• Apartment community or hotel housekeeping experience.
• Knowledge of proper cleaning chemicals and equipment.

Skills

• Excellent attention to detail
• Strong organizational and time management skills
• Professional communication and customer service
• Ability to prioritize work and meet deadlines
• Dependable with strong work ethic

Work Context

• Frequently communicates with residents, vendors, and team members.
• Works both indoors and outdoors in varying weather conditions.
• Frequently stands, walks, bends, kneels, climbs stairs, and lifts to 50 pounds.
• Monday-Friday schedule with occasional weekends or holidays as business needs require.
• Maintains a professional appearance in accordance with company policy.