Under the direct supervision of the Head of Housekeeping, the Housekeeper will clean and maintain assigned areas ensuring the Lodge standards of cleanliness, safety, security and confidentiality are followed. Additionally, the Housekeeper will report any maintenance deficiencies, handle guest requests and report complaints to the appropriate supervisor. The Housekeeper will provide professional and courteous service to all guests at all times in accordance with Lodge and college standards.
Duties and Responsibilities
Attend departmental training programs
Use chemicals as directed for specific surfaces and soils only, understanding that any deviation could result in damage to property or team member(s)
Stock cart and caddy daily before leaving housekeeping work station assuring that all supplies necessary for the day are on hand.
Direct cart safely throughout hotel, not leaving in path of guest walkway.
Collect all soiled linens and place in designated areas for pick-up.
Ensure all rooms are cleaned and maintained according to Lodge standards and as directed by Lodge policy.
Inspect shower liners daily and replace as needed.
Replenish supplies such as drinking glasses, linens, writing supplies, coffee supplies and bathroom items.
Make up beds in accordance with Lodge policy.
Maintain general Lodge room inventory including hangers, ironing board, iron, and hangers.
Dust under, over and around furniture and artwork. Make sure art work is not crooked and realign furniture as necessary.
Inspect condition of all furniture for tears, rips or stains. Report immediately to Housekeeping office.
Dust.
Ensure in-room technology works correctly.
Disinfect all room surfaces.
Sweep and wet mop floor.
Assist with breakfast, food, and event setup and teardown.
Qualifications – Education, Experience, and Skills
Must be a minimum of 18 years of age
Ability to understand basic job tasks and procedures, preferably in English
Ability to understand and follow instruction and cautions on Material Safety Data Sheets
Ability to work under stressful conditions and deadlines.
Ability to maintain confidentiality of guest information and Resort data.
Ability to work cohesively with staff and other departments as part of a team
Previous cleaning, janitorial or housekeeping experience preferred
Previous experience in a hospitality environment preferred
Previous customer relations experience preferred
Knowledge of hotel processes and procedures.
Understanding of rules and regulations regarding health and safety in the hospitality industry.
Confidentiality.
Caring attitude toward guests and clients
Attention to detail.
Learning and self-motivation skills.
Knowledge of organizational structure.
Openness to suggestions for improvement.
On-time and present for work.
Flexibility in dealing with others.
Ability to work as a team member.
Ability to prioritize work.
Behaves in accordance with Hocking College mission, goals, and values.
Positive attitude.
Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).
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