Gaylord Entertainment
JOB DESCRIPTION
| Job Title: | Housekeeper |
| Department: | Housekeeping - Rooms |
| Company: | Gaylord Hotels |
| Reports To: | Asst Exec Housekeeper |
| Supervises: | N/A |
| Job Description Date: | 1/11/07 |
| Job Purpose: Two to three sentences describing the overall purpose of the job | |
Perform a combination of cleaning duties to maintain cleanliness in guest rooms according to established procedures. | |
| Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities. | |
| 1. | Clean assigned guest rooms, according to preset standards and procedures. Duties include, but are not limited to making beds, replenishing linens, cleaning bathrooms and vacuuming. |
| 2. | Empty wastebaskets and transport other trash and waste to disposal areas according to preset standards and procedures. |
| 3. | Replenish supplies such as drinking glasses, writing supplies, and bathroom items according to preset standards and procedures. |
| 4. | Input accurate room status into the phone system according to preset standards and procedures. |
| 5. | Enter, respond to and close maintenance system work orders as required. |
| 6. | Keep cart, linen room and equipment neat and orderly according to preset standards and procedures. |
| 7. | Turn in all articles found in vacated rooms immediately and handle according to lost and found procedures. |
| 8. | Report maintenance problems immediately. |
| 9. | Follow established chemical procedures and key control procedures. |
| 10. | Perform other duties as assigned. |
| Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. | |
| Education | High school diploma or equivalent preferred.
|
| Experience | No initial experience required. Knowledge of cleaning equipment, methods, and chemicals also preferred. Good communication skills required for interaction with hotel guests and staff. |
| Licenses/Certifications | N/A |
| Management Activities: Check all that apply | |
| Interview, select and train STARS | |
| Set and adjust their rates of pay and hours of work | |
| Direct the work of STARS | |
| Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status | |
| Handle STAR complaints | |
| Discipline STARS | |
| Plan the work | |
| Determine the techniques to be used | |
| Apportion the work among the STARS | |
| Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold | |
| Control the flow and distribution of materials or merchandise and supplies | |
| Provide for the safety and security of the employees or the property | |
| Plan and control the budget | |
| Monitor or implement legal compliance measures | |
| Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS). | |
| Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight. |
| Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. | |
| Question | Answer ( If yes, give multiple examples) |
| Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? | No |
| Does this position have authority to commit the employer in matters that have significant financial impact? | No |
| Does this position have authority to waive or deviate from established policies and procedures without prior approval? | No |
| Does this position have authority to negotiate and bind the company on significant matters? | No |
| Is this position involved in planning long or short-term business objectives? | No |
| Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? | No |
| Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? | No |
| Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. | |
| Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. | |
| Additional physical and visual requirements (check all that apply) | |
| x | Identify and distinguish colors |
| x | Stand for long periods of time |
| x | Walk extended distances |
| x | Lift/carry 6-25 lbs. |
| x | Lift/carry 26-50 lbs. |
| x | Lift/carry over 50 lbs. |
| x | Reach hands and arms in any direction |
| x | Kneel and/or stoop repeatedly |
| Other |
| Working Conditions: Indicate the environmental aspects of the job. | |
| Continually works in normal office conditions and in close proximity to others. | |
| Additional working conditions (check all that apply) | |
| Outdoor weather conditions | |
| Extreme cold (non-weather) | |
| Extreme heat (non-weather) | |
| x | Wet or humid conditions |
| Near moving or mechanical parts | |
| On high precarious places | |
| x | With fumes or airborne particles |
| x | Near toxic or caustic chemicals |
| x | Near risk of electrical shock |
| Near loud noises | |
| In areas of strong vibration | |
| x | Other: Varying schedule to include evenings, holidays and overtime as business dictates. |
| For Compensation Department Use Only | |||
| Final Job Title: | Housekeeper | Compensation Analyst | CDM & DK |
| Approved Job Grade: | 2 | Date Job Evaluated: | 1/12/07 |
| Approved FLSA Status: | Non Exempt | Job Family: | Housekeeping |
| Incentive Plan: | Customer Sat Bonus | EEO Category: | Service Workers |
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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