Housekeeper with Inspecting Duties

Description

The housekeeper with inspecting duties is responsible for upholding the company’s cleanliness standards for all guest rooms and common areas located in the hotel. This position helps create a welcoming environment for all hotel guests and inspects rooms as assigned by the housekeeping or hotel manager.

PRIMARY DUTIES AND ACCOUNTABILITIES

Cleaning Responsibilities

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces, including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restocks all room amenities, including soap, toilet paper, and clean towels, as needed.
• Ensures all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
• Observes Do Not Disturb signs.
• Completes daily checklists
• Ensures that all doors and windows are locked and that all lights, heaters, and other fixtures are turned off.

Room Inspecting Responsibilities

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving or escalating customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Completes daily housekeeping report
• Informs the Housekeeping Manager or Front Desk staff when rooms are ready for new customers.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Inspects rooms and reports any broken items, such as beds, chairs, and fixtures to management.
• Other duties as assigned.

Requirements

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience required.
• Previous experience inspecting rooms at a hotel.
• Ability to work efficiently under time constraints.
• Superior customer service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 50 pounds frequently.
• Must be able to reach with hands and arms; and stoop, kneel, crouch or crawl.
• The employee is frequently required to climb or balance and talk or hear.
• The employee is occasionally required to sit and smell.
• Able to work a flexible schedule.