Housekeeping

POSITION SUMMARY: Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.


• Cleans rooms in accordance to specific company minutes per room standard


• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture


• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.


• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, and door panels.


• Uses all chemicals in an appropriate manner.


• Turns in all lost and found items as needed


• Cleans the closet.


• Vacuums the carpet.


• Checks and secures the room.


• Attends staff meetings.


• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.


• Reports any unusual occurrences or requests to the department head or manager on duty.


• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.


• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;


• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;


• Team Work - Contributes to building a positive team spirit.


• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.


• Organizational Support - Follows policies and procedures including but not limited to, dress code policies


• Adaptability - Able to deal with frequent change, delays, or unexpected events.


• Attendance/Punctuality - Is consistently at work and on time.


• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.


• Initiative - Asks for and offers help when needed.


• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.


• Professionalism - Treats others with respect and consideration regardless of their status or position.


• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.


• Quantity - Meets productivity standards; Completes work in timely manner.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


• Must be available to work weekends and holidays.