Housekeeping Area Manager

Essential Functions and Responsibilities:  

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence 

• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership 

• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals 

• Oversee the cleanliness and presentation of all guest rooms, public areas, and back-of-house spaces to meet established quality and service standards 

• Manage departmental logistics such as lost & found tracking, daily productivity monitoring, and team member seniority records 

• Investigate and resolve guest concerns or service issues in a timely and professional manner to ensure guest satisfaction 

• Provide real-time coaching, administer corrective counseling, and support team member development through ongoing feedback and performance evaluations 

• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements 

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position 

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards 

• Perform other duties as assigned  

Qualifications 

• 1-3 years of hospitality or facilities experience; includes leadership or progressive responsibility in housekeeping operations or related support services 

• Proven track record of effective decision-making under pressure and in dynamic environments 

• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization 

• Ability to adapt leadership style to support changing business needs and team dynamics 

• Commitment to fostering an inclusive, respectful, and high-performing workplace culture 

• Proactive problem-solving mindset with a focus on accountability and continuous improvement 

• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results 

• Working knowledge of OSHA safety protocols, SDS, and biohazard clean-up procedures 

• Ability to access and input information using a moderately complex computer system 

• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams 

Requirements 

• At least 21 years of age 

• High School Diploma or equivalent required 

• Hospitality Degree/certification preferred 

• Ability to effectively communicate in English, both written and verbal 

• Obtain and maintain all work cards as required by the company 

• Verify right to work in the United States 

Work Cards 

• None 

Physical Requirements 

• Occasionally push/pull up to 75lbs.  

• Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels 

• Occasionally squat, kneel, reach, bend, twist 

• Regularly sit and work at a desk or computer  

• Regularly standing and walking 

• Ability to communicate using in-person speech, radios, and telephone  

• Ability to hear, understand, and distinguish speech and/or other sound in person  

• Ability to distinguish between shades of color 

• Ability to use tools or equipment requiring a high degree of dexterity 

• Ability to ascend and descend stairs 

Work Environment Potential Conditions 

• Indoor 

• Smoky 

• Noisy 

• Slippery surfaces  

• Exposure to dust, fumes, and/or gases 

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