HOUSEKEEPING ASSOCIATE POSITION DESCRIPTION

Department: Housekeeping
Reports To: Housekeeping Manager

POSITION SUMMARY 

The Housekeeping Associate supports the overall cleanliness, organization, and guest satisfaction of the hotel by performing room attendant duties, laundry operations, public area cleaning, and houseperson responsibilities. This role ensures all guest rooms, suites, hallways, public spaces, and service areas meet Hilton Garden Inn (HGI) and Homewood Suites (HWS) brand standards. Associates may be assigned to either property, or both within the same shift, and may perform multiple roles within the same shift based on business needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Housekeeping Associate will be trained and utilized in multiple faucets of the housekeeping department, including room attendant, laundry services, public spaces, and houseperson. Management may assign or reassign duties and responsibilities at any time including working at either the Hilton Garden Inn and Homewood Suites as well as varying sections, roles, or combining multiple roles in the same shift. 

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation.  

Rooms/Suites/Public Spaces 

• Clean and service assigned guest rooms or suites, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens.
• Empty trash containers and replace liners.
• Restock guest amenities (soap, towels, paper products, etc.) as well as housekeeping inventory.
• Remove and properly return guest trays, dishes, and silverware.
• Clean and vacuum exterior entry areas, hallways, elevators and landings.
• Maintain linen closets and supply areas in a clean, organized manner.
• Ensure guest laundry and dry-cleaning orders are processed promptly.
• Report maintenance issues or unusual room conditions to leadership immediately.
• Respond to guest requests and complaints with professionalism and escalate when needed.
• Ensure all rooms and suites are secured upon exiting.

Laundry 

• Sort soiled linen by type and process according to brand and property standards. 
• Wash, dry, fold, and store linen; ensure quality standards are met before returning items to inventory.. 
• Organize linen by type and maintain neat storage racks and carts. Formulates washing formula for stained loads and all other laundry products processed through the laundry area including food and beverage items. 
• Communicates any maintenance and upkeep issues to leadership or Engineering.  
• Suggests methods for increasing laundry efficiency. 
• Handles chemicals and equipment as trained and according to SDS guidelines.   

Houseperson 

• Collect soiled linen from housekeeping carts and deliver to laundry.
• Maintain and stock housekeeping carts with supplies and linen.
• Strip vacant dirty rooms according to assignment logs and front desk updates:
• Remove trash from living areas, bathrooms, and refrigerators.
• Remove sheets, pillowcases, and used towels; leave mattress pads and pillow protectors unless soiled.
• Follow safety and security protocols when entering rooms.
• Transport clean linen to floor storage rooms and replenish PAR levels.
• Remove trash and soiled linen from pool areas, public spaces, and service areas.
• Clean public areas including lobbies, restrooms, offices, and hallways.
• Assist with deep cleaning tasks such as carpet shampooing, window cleaning, and high-dusting.
• Run items to guests or assist housekeepers as needed.
• Complete assigned tasks from supervisors, managers, or the front desk.
• Follow all room-status procedures:
• Only strip rooms confirmed as vacant dirty by the front desk.
• Report any room with luggage or signs of occupancy immediately.

All Roles 

• Wear proper uniform and name badge; follow appearance guidelines.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.  
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.  
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.  
• Be in proper uniform, name badge and follow appearance guidelines.  
• Follows proper key control procedure for issued keys.  
• Remains aware of all potential security problems and reports them to supervisor/manager.   
• Reports any suspicious or unusual situations encountered while performing duties to supervisor/manager.
• Maintain knowledge of property layout, amenities, and emergency procedures. 

REQUIRED SKILLS AND ABILITIES  

• Strong communication, interpersonal skills and a positive attitude. 
• Able to work well independently and as part of a team.  
• High attention to detail and commitment to guest satisfaction.
• Strong attention to detail with a commitment to exceptional guest service.  
• Adhere to the policies and procedures of the company.  
• Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests.  
• Knows emergency procedures, safety precautions and safest work habits.  
• Able to clearly communicate to Associates, guests, vendors, Corporate Executives. 
• The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.  
• Flexibility to work varying schedules, shifts, and hours based on business needs. 

Language skills: 

Associates should have the ability to read and interpret documents such as safety rules, safety awareness information (SDS)(MIPP), procedure manuals, keep logs, record work order items and speak effectively to customers and other associates with or without accommodation.   

EXPERIENCE AND/OR EDUCATION  

• Any combination of education and experience that provides the required knowledge, skill, and ability  
• Ideal candidate will have a minimum of one year hospitality experience in a Housekeeping or Janitorial role. 

PHYSICAL REQUIREMENTS   

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform. 

While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment 

The work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job.   

While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone. 

Equal Opportunity and At-Will Statement

Pierpoint Management and its properties are equal opportunity employers. The Company prohibits discrimination and harassment and provides reasonable accommodation as required by federal, state, and local law. This job description is not a contract and does not change the at-will nature of employment.

By signing below, you are verifying that you have read all of the above and will abide by all points of the Position Description to the best of your ability. 

__________________________________ _________________________________

Associate Signature Date

Pierpoint Management is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender

identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, Pierpoint

Management will provide reasonable accommodation for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.