Housekeeping Coordinator

Position Purpose

The Housekeeping Coordinator will be an integral part of the Housekeeping team.  The primary role of this position will be the day-to-day coordination of the department. 

Duties and Responsibilities

• Answer Housekeeping Department calls


• Schedule and coordinate work assignments


• Dispatch work tickets appropriately


• Handle items for "Lost and Found" according to the Hotel’s standards


• Respond to all guests’ concerns in a timely and professional manner


• When needed, supervise room attendants, housemen, and public attendants.


• When need, supervise an effective inspection program for all guestrooms and public space.


• Greet all guests with a friendly smile


• Report all missing items from room (i.e., irons/boards, hair dryers, etc.)


• Report any maintenance repairs immediately.


• All other tasks and duties as assigned

Knowledge, Skills, and Attributes

•  Must be able to sustain composure, remain calm, and possess a positive attitude.


•  Must be energetic and outgoing.


•  Must be service oriented with excellent customer service skills.


•  Must be able to follow directions with focus to detail, speed, and accuracy.


•  Must be a team player with the ability to work under minimal supervision.


•  Must be able to multi-task in a fast-paced work environment.


•  Must possess excellent interpersonal and organizational skills.


•  Must have basic knowledge or arithmetic.


•  Must have the ability to input data and access information on the computer.


•  Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.


•  Must be able to read, write, and understand the English language.


•  Must be able to exercise confidentiality and discretion.

Qualifications

Education:     High School Diploma or GED required. College degree preferred.

Experience:   Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.