Housekeeping Houseperson

At The Ivy Hotel, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.

Rich in history, world-class hospitality and generous luxuries from the moment guests arrive, The Ivy is an otherworldly oasis, unlike any other urban hotel. The first and only Relais & Châteaux property in Maryland,

The Ivy Hotel is where the most exclusive luxuries meet the most inclusive room rates to deliver the only experience of its kind in the world. Complimentary libations, both self serve and upon request, afternoon tea with tiers of sweet and savory treats, in-room delicacies and special nightly turndown delights, made-to-order breakfast wherever you fancy, a chauffeured car service, gratuity and more are all included in one seamless room rate.

The 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the public spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves. 

The House person is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas. Cleaning rooms includes duties such as changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture. The House person replaces guest supplies, i.e. soap, shampoo, bathroom tissue, etc., and maintains all staff closets. Duties also include cleaning the common areas, stairwells, elevators, and landings. Secondary duties may include shoveling snow from walkways, assisting with guest transportation, assisting with guest luggage. All team members must ensure the confidentiality and security of all guest rooms.

The House person is responsible for executing any reasonable task requested by his/her manager or supervisor.

Responsibilities:

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
• Ensure spaces are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors of any damages, deficits, and disturbances
• Deal with reasonable complaints/requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

• Proven experience as a Cleaner or Housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of the English language

Benefits:

• Medical and dental insurance

• Short- and long-term disability insurance

• Basic and optional life insurance

• Retirement savings plan

• Paid vacation and holidays

• Staff meals

• Hospitality and retail perks

• Supportive staff culture and opportunities for professional growth

• The Ivy Hotel is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.