Housekeeping Inspector/Room Attendant (Hybrid Role)

Essential Functions

• Ensure proper training and coaching of housekeeping staff to ensure all members of the housekeeping staff are meeting the hotel and brands standards and expectations. 


• Work to ensure housekeepers are meeting their minutes per occupied room budgets.  As well as any other reasonable request from any member of the hotel leadership team.  


• Oversee housekeeping staff regarding room cleaning progress by checking the cleanliness of rooms and communicating that status to the front desk.


• Ensure rooms are prepared according to standards and audit them.

• If guests’ forgotten items are found in the room, record them with the lost and found/front desk.


• Organize storage rooms, assist in putting away deliveries, supplies, and linens, and assist with doing inventory as well as any other duties that may be assigned.


• Report daily communications and inspections to managers.


• Distribute and log all keys and communication devices and receive them back at end of day.


• Monitor systems for timely completion of requests.


• Communicate with other departments as needed.


• Report any guest issues to management.


• Be a point of contact for guest and staff opportunities.


• Ensure bathrooms are clean and fully stocked with guest supplies.


• Ensure beds are properly made with appropriate clean linen and pillow.


• Dust and clean walls, windows, inside of sliding door.


• Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.


• Complete special projects of a deep cleaning nature.


• Ensure linen cart is stocked with needed supplies and tools.


• Vacuum, mop and clean floors.


• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.


• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.


• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.


• Remove all dirty terry and linen and replace with clean par to designated layout.


• Replace all guestroom items required by SOP and room type.


• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.


• Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.


• Refurnishes room with supplies, towels etc. as required.


• Return and restock cart at end of shift.


• Turn over any lost and found items from guest rooms to the Supervisor.


• Follow 4 Keys service standards, standard operation procedures, and safety standards.


• Follow safety and security procedures.


• Work cohesively with co-workers and all departments as part of a team.


• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.


• Adhere to attendance and reliability standards.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel. 

• Computer and Microsoft Office skills. 

• Strong leadership skills and the ability to apply them in a dynamic environment. 

• Establish goals and objectives for department. 

• Well organized, focused and complete all work assigned. 

• Work cohesively with co-workers and all departments as part of a team. 

• Build morale and promote positive employee engagement. 

• Follow all appropriate policies and procedures while constantly striving to improve standards of operations. 

• Ability to read, comprehend, and write instructions, correspondence, reports, and memos. 

• Ability to communicate verbally with guests, management, and co-workers. 

• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations. 

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 

• Ability to understand guest service needs. 

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. 

Job Qualifications/Requirements

Education: High School diploma or GED equivalence required.

Experience: Minimum of 1 year experience in housekeeping

Additional: Will be required to work flexible scheduled shifts based on business needs. Preferred bi-lingual in Spanish and English. 

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests


• Ability to stand for extended periods of time


• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation


• Ability to bend and twist, push, and pull, stoop, and kneel


• Ascend and descend a ladder


• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.  


• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. 


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 


• Requires manual dexterity to use and operate all necessary equipment. 

• 
  
  Flexible and long hours sometimes required
  
  


• 
  
  Must be able to lift and/or carry up to 50 pounds
  
  


• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 


• 
  
  Ability to stand and walk for extended periods of time
  
  


• 
  
  Ability to bend and twist, push and pull, stoop, and kneel