Housekeeping Manager

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Job Overview

We are looking for an experienced professional to join the team as a detail-oriented and motivational leader for the housekeeping department. The Housekeeping Manager directs the hotel housekeeping program to ensure clean, orderly, and welcoming conditions of establishment by performing the following duties personally or through subordinates. Establishes standards and procedures for the work of housekeeping staff. Plans work schedules to ensure adequate service that meets the brand standards and stays within budget. This position submits recommendations for guest room repairs and public spaces of the hotel and works closely with the front desk, management, and maintenance personnel. This position does require weekday and weekend availability.; Will be responsible for directing full-time and seasonal staff. 

Responsibilities and Duties

• Plan, organize, and direct team members to ensure the highest degree of guest satisfaction. 
• Supervise housekeeping staff, hire new employees as needed. 
• Assess housekeeping staff performance, provide guidance, feedback, and take corrective action when needed. 
• Monitor and manage the daily operations of the housekeeping department. 
• Delegate tasks to Property Managers and Supervisors to ensure effective time management and continual achievement of goals, standards, and expectations. 
• Schedule and lead department meetings to communicate TRMF standards in all areas of the back of house. 
• Ensure that all housekeeping staff adhere to safety and security regulations. 
• Inspect rooms and shared areas for cleanliness and order according to TRMF standards daily. 
• Monitor inventory and purchase new supplies as needed. 
• Ensure that all supplies and equipment are in good working condition. 
• Develop and maintain housekeeping budgets and control costs. Be informed of all events taking place at TRMF daily/weekly/monthly. 
• Prepare and distribute departmental schedule. 
• Coordinate with other departments to ensure that the housekeeping needs are met. 
• Develop, implement, and maintain all procedures regarding cleanliness. Adhere to all TRMF procedures and regulations as well as standard operating procedures. 
• Lead, manager, and mentor housekeeping staff to ensure quality standards are met. Ensure staffing levels are appropriate to meet business needs and demands. 

Qualifications

• Knowledge of all aspects of housekeeping
• Demonstrated ability to interact with people of diverse backgrounds effectively.
• The ability to lead people and build cohesive teams working toward a common goal.
• Excellent communication verbal and written skills, bilingual English and Spanish preferred but not required.
• Ability to resolve problems creatively and efficiently.
• Capable of using independent judgment/solid decision-making skills.
• Proven job reliability, diligence, dedication and attention to detail.
• A flexible schedule to meet the demands of TRMF seasonal operations; to include days, evenings, weekends and holidays.

Education and Experience:

• At least 3 years’ experience managing a team
• Prior hotel management experience is a plus
• Knowledge of OSHA and safety standards within the Housekeeping department.
• Working knowledge of various cleaning utensils, dryers, washers, tools, fixtures and cleaning solvents.

Physical Requirements:

• Frequent walking and standing for entire length of shift
• Frequent climbing of stairs.
• Frequent bending, stooping, reaching, kneeling, and carrying.
• Use of hand to operate cleaning equipment and complete scrubbing/washing duties.
• Occasionally required to lift and/or move up to 50 pounds
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces 

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.

Why Apply?

You have a passion for exploring beautiful places and meeting people from around the world. 

Competitive wages with great opportunities for overtime work 

Affordable company provided housing on-site

Employee meals provided at low cost in employee dining room 

Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more! 

Contact Us:

Learn more at https://foundation.medora.com/