Housekeeping Manager

Description

The Clocktower Hotel is looking for a Housekeeping Manager in Latham, NY. The qualified Housekeeping Manager is adept at supervising people and projects while problem-solving, detail-oriented, has the ability to work independently, and prides themself on a job well done. They have at least two years of previous hotel housekeeping experience and basic computer skills. Weekend availability is required, and days of the week will depend on business levels. Expected hours are 8 am to 4 pm. We promise the right candidate a fun, safe, and positive atmosphere.

The Housekeeping Manager is responsible for housekeeping productivity and efficiency by monitoring performance and maintaining a clean, sanitary, and safe facility while upholding the company’s cleanliness standards for all guest rooms and common areas in the hotel. This position helps create a welcoming environment for all hotel guests and a well-functioning housekeeping team.

PRIMARY DUTIES AND ACCOUNTABILITIES

Management/Supervisory

• Manages the thorough cleaning of all public areas, including but not limited to the following:
• Public restrooms
• All hotel entrances (Interior and Exterior)
• Lobby, staircases, hallways
• Conference Rooms
• Fitness Center
• Pool Area
• Manages laundry
• Responsible for issuing and relieving room staff for breaks to ensure productivity and efficiency.
• May have a role in hiring housekeeping employees.
• Trains and provides coaching and support to housekeeping employees.
• Inspects rooms as needed using an Inspection checklist.
• Inspects common areas using a checklist.
• Schedule of the housekeeping team, keeping to forecasted labor
• Provides assistance to housekeepers where needed

Management of Housekeeping Resources

• Stocks all housekeeping carts before housekeepers’ arrival with daily supplies needed to clean rooms assigned.
• Assists with the removal of dirty linen and trash in guest hallways.
• Arrange proper delivery procedures and stocking of all linens.
• Inventory housekeeping supplies as needed.
• Reports any broken items such as chairs, equipment, and fixtures to hotel manager and maintenance.

Cleaning Responsibilities

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces, including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restock all room amenities, including soap, toilet paper, and clean towels, as needed.
• Ensures all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
• Observes Do Not Disturb signs.
• Completes daily checklists
• Ensures all doors and windows are locked, and all lights, heaters, and other fixtures are turned off.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving or escalating customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Completes daily housekeeping report
• Informs the General Manager or Front Desk staff when rooms are ready for new customers.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Other duties as assigned.

Requirements

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience is highly preferred.
• Ability to work efficiently under time constraints.
• Superior customer service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 50 pounds frequently.
• Must be able to reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee is frequently required to climb or balance and talk or hear.
• The employee is occasionally required to sit and smell.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Able to work a flexible schedule.