Housekeeping Manager

Description

TITLE:  Housekeeping Manager

DEPARTMENT: Housekeeping

REPORTS TO:  Director of Rooms/General Manager

JOB SUMMARY

Manage the day-to-day and long term operations of the Housekeeping & Laundry Departments. Provide training, coaching, and counseling to all housekeeping employees.

ESSENTIAL FUNCTIONS

· Manage the daily operations of the Housekeeping, and where applicable, the Laundry department. 

· Responsible for budgeting, forecasting, and financial planning of the housekeeping department. Manage & facilitate the hiring process, including interviewing, training, and evaluating job performance with an eye toward maximum employee satisfaction, productivity and guest satisfaction. 

· Facilitate. Provide ongoing training and development to all positions in the housekeeping department.

· Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support.

· Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. 

· Conduct inspections of guest rooms and provide feedback to room attendants.

· Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies. 

· Manage administrative duties, including payroll and operating expenses

· Conducting Monthly Housekeeping Meeting

· Maintain cleanliness score of 80% or higher & maintain bathroom score of 70% or higher

· Additional tasks may be added during employment. 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

· Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.

· Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Requirements

PHYSICAL DEMANDS

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

· Must be able to stand and exert well-paced mobility for up to 8 hours in length.

· Must be able to lift up to 75 lbs. on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

· Must be able to exert well-paced ability in limited space. 

· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment. 

AVAILABILITY

This company operates seven days a week, 24 hours a day.   At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand.  In addition, it should be understood that business needs determines the amount of hours that you work.