SUMMARY DESCRIPTION:

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Housekeeping Manager.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

This position is responsible for assisting in the planning, organization and direction for the day to day operation of the Housekeeping department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Arlo standards.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations.


• Display honesty & integrity.


• Employs excellent employee relations and team building skills.


• Maintain open communication with Housekeeping Managers and all other departments.


• Adhere to hotel Health and Safety guidelines.


• Conduct and participate in pre-shift meetings.


• Work under pressure in a fast paced environment.

• Report immediately any accident and/or incident which may occur while at work.


• Ensure overall consistency and efficiency of the Housekeeping department.

SPECIFIC DUTIES:

• Supervises daily activities, providing organization, instruction, training, development and guidance to staff members of the Housekeeping Department.


• Ensures completion of daily objectives while maintaining Arlo hotel standards of cleanliness and guest satisfaction and ensuring that all department and company policies and procedures are followed.


• Ensures guest satisfaction; addresses guest issues and/or any correspondence.


• Enforces policies & procedures of the Housekeeping Department to ensure safety & consistency.


• Monitors work performance of team members by inspecting all hotel rooms and public areas to ensure that cleanliness meets Arlo hotel standards.


• Identifies and resolves problems in a timely manner, being decisive in problem situations and taking appropriate corrective actions.


• Responds promptly and expedites all guest requests, monitoring guest comments and taking corrective action as necessary to improve service.


• Generates creative solutions, continually seeking to improve the housekeeping operation.


• Seeks out and demonstrates the use of new methods, techniques, and equipment.


• Leads deep cleaning and other special projects and coordination of preventative maintenance programs.


• Assists in the recruiting, training, and development of all housekeeping employees.


• Prepares and conducts 90-day and annual performance reviews, in collaboration with the Director of Housekeeping.


• Assists in managing the preparation of schedules, payroll, and workloads for housekeeping team members, ensuring maximum efficiency.


• Monitors inventory of all housekeeping supplies, prepares requisitions, receives, and confirms deliveries, and verifies invoices pertaining to the Housekeeping Department.


• Assists in inventories of linen and supplies.


• Monitors proper use of housekeeping supplies and equipment and observance of safety requirements.


• Prepares and follows up on incident and accident reports.


• Is prepared to assist team members during peak periods.


• Conduct department pre-shift and assist with monthly department staff meetings.


• Carries out additional responsibilities as directed by Management.


• Establish a strong relationship with the Engineering Department for any repairs needed.

REQUIREMENTS:

• College Degree in Hospitality or related field preferred.


• More than three years of experience in Housekeeping Management capacity.


• Ability to multi-task, work in fast paced environment and have a high level of attention to detail.


• Strong verbal and written communication skills.


• Maintain positive and productive working relationships with other team members and departments.


• Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar)


• Physical Abilities:




• Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.


• Reaching overhead and below with the knees, including bending, twisting, pulling and stooping