Housekeeping Manager

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass 
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Housekeeping Manager oversees daily housekeeping operations across Stratton Mountain Resort lodging properties, ensuring exceptional cleanliness standards, operational efficiency, and outstanding guest experiences. This role provides leadership and direction to housekeeping supervisors, leads, and line staff while managing staffing, training, inventory, quality assurance, and departmental performance.

The Housekeeping Manager plays a key role in maintaining resort standards, supporting owner and guest satisfaction, and ensuring efficient turnover operations in a fast-paced, seasonal environment. This position is expected to work afternoon and evening shifts to support operational needs and guest service standards.

This is a benefit eligible, full-time year round position. The compensation range for this position is $55,000 - $60,000 annually.

ESSENTIAL DUTIES

• Direct daily housekeeping operations across lodging properties, maintaining high standards of cleanliness, presentation, and guest service.
• Lead, train, and develop housekeeping team, including supervisors, trainers, and line staff, while supporting performance management and accountability.
• Manage staffing, scheduling, labor utilization, payroll approvals, and workforce processes using occupancy forecasts and Workday systems.
• Manage departmental budgets, labor, inventory, and supply costs while overseeing procurement and vendor relationships.
• Coordinate with Front Desk, Maintenance, Reservations, and other departments to ensure seamless operations and accurate room status updates in HOST.
• Oversee quality assurance initiatives, including inspections, deep cleaning, preventative maintenance coordination, and operational audits.
• Resolve guest and owner concerns promptly and professionally to maintain high satisfaction standards.
• Ensure compliance with safety standards, training requirements, departmental procedures, and resort policies.
• Additional duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITY REQUIREMENTS

• High School Diploma or equivalent required; college degree in Hospitality, Business, or related field preferred.
• 3+ years of housekeeping, hospitality, or lodging operations experience required.
• Prior supervisory or management experience in hospitality or resort operations required.
• Experience leading teams in a high-volume, fast-paced environment preferred.
• Strong leadership, coaching, and team development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and adapt quickly in a dynamic operational environment.
• Experience with scheduling, labor management, inventory control, and operational budgeting.
• Proficiency with Microsoft Office and hospitality/property management systems preferred.
• Strong guest service mindset with the ability to professionally resolve concerns and conflicts.
• Knowledge of housekeeping procedures, safety standards, and lodging operations best practices.
• Valid driver’s license required.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position will be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  

An Equal Opportunity Employer