Housekeeping Manager

Department: Housekeeping & Laundry
Reports To:  General Manager

Position Overview

The Housekeeping Manager at Hilton San Diego plays a vital leadership role in ensuring the hotel maintains the highest standards of cleanliness, comfort, and guest satisfaction. This position oversees daily housekeeping operations, manages a team of room attendants and supervisors, and ensures compliance with Hilton brand standards. The manager will foster a positive work environment while driving operational efficiency and guest service excellence.

Collaboration with all Hotel departments is a must for our operations. 

Key Responsibilities

• Operational Leadership
  • Supervise and coordinate housekeeping staff, including room attendants, public area cleaners, and       laundry teams.
  • Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and Hilton quality       standards.
  • Manage daily schedules, assignments, and workflow to maximize efficiency.
• Guest Experience
  • Respond promptly to guest requests and concerns regarding housekeeping services.
  • Ensure rooms and public areas consistently meet Hilton’s service and presentation standards.
• Team Development
  • Recruit, train, and mentor  housekeeping staff.
  • Conduct performance evaluations       and provide coaching to improve service delivery.
  • Promote a culture of teamwork, respect, and accountability.
• Administrative Duties
• Manage inventory of cleaning supplies, linens, and equipment.
• Monitor budgets and control costs while maintaining quality.
• Ensure compliance with health, safety, and sanitation regulations.

Qualifications

• Experience: Minimum 2-3 years of supervisory or management experience in housekeeping or hospitality.
• Skills: Strong leadership, organizational, and communication skills.
• Knowledge: Familiarity with housekeeping procedures, safety standards, and hospitality best practices.
• Education: Bachelor’s degree preferred; equivalent experience accepted.
• Other: Ability to work flexible schedules, including weekends and holidays is a must.